How to remove uncompleted Neonomics payments in your bank app?

Some customers have reported an issue where certain payment transactions, initiated through our third-party payment provider, Neonomics, appear as “pending signature” in their bank’s online banking or app. This typically occurs when a payment is started but not fully completed, leaving it in a state where manual approval is requested.

This behavior appears to stem from how the bank’s systems, in conjunction with Neonomics, handle incomplete transactions. Currently, there is no mechanism available within our systems to remove these pending payments, and our ability to influence this directly is limited.

We understand this situation can be frustrating, and we are in active communication with Neonomics, who in turn are engaging with the bank’s system provider, Eika/TietoEvry, and Finanstilsynet. The goal is to find a long-term solution to prevent such scenarios from occurring in the future.

In the meantime, you may consider contacting your bank to inquire about the possibility of removing the pending transactions, though we have heard from other users that this may not always be successful.